FAQs

Where is my order?

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

Order processing typically takes 1-2 business days. Delivery occurs within 2-7 business days, contingent on your geographic location.

Can I change the contents of my order?

Alterations to your order are not currently possible. If you do want to make any edits, please reach out to our customer support team for prompt assistance.

What if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

Is my payment information secure?

We prioritise your security. All transactions are encrypted using SSL technology, and we do not store any of your payment information.

Can I pay in installments?

We offer a interest-free installment payment options through our partners, Klarna and PayPal. Simply choose one of these options as your payment method during checkout.

I'm having trouble with my payment. What should I do?

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

Do you offer international shipping?

We ship to numerous countries worldwide. Please check our shipping policy or reach out to our customer service team to find out if we ship to your specific location.

At the moment, we ship to:

United Kingdom, United States, Canada, UAE, Japan and the following European countries

EU Zones

Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

If you don't see your country listed, we apologise. Our aim is to bring quality designer jewellery globally, so be sure to sign up and be notified when we're able to serve your region.

How can I track my order?

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

What are the shipping charges?

Shipping charges vary depending on the destination and size of the order. All shipping fees will be calculated and displayed at checkout.

What if I'm not home to receive my order?

If you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.

What is your return policy?

We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or ear jewellery (due to hygiene reasons) may not be eligible for return.

How can I initiate a return?

To start a return, simply open the order on your account and follow the instructions provided. You can also reach out to our customer service team for assistance.

Will I be charged for returning a product?

For UK based orders, we will provide a return shipping label. Outside of this region, return shipping charges are the responsibility of the customer.

How long does it take to process a return?

Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.

How can I create an account?

You can create an account by clicking on the 'Sign Up' button on our website, then follow the instructions to enter your personal information and create a password.

I forgot my password. What should I do?

If you've forgotten your password, please click on the 'Forgot Password' link on the login page. You'll be prompted to enter your email address, and we'll send you a link to reset your password.

How can I update my account information?

Log in to your account and navigate to the 'Account Settings' page. Here, you can update your personal information, shipping address, and payment methods.

Is my personal information secure?

We take data security seriously. We use advanced encryption and security measures to protect your personal information. We do not sell or share your information with third parties.

Do you offer a warranty on your products?

We stand by the quality of the products from our brand partners. Each brand has differing warrant policies, most items come with a minimum one-year warranty covering manufacturing defects. Please refer to the product page for specific warranty details.

Can I order a product that is currently out of stock?

We do not currently have the ability to place orders for items that are out of stock. However, if there is a piece you specifically have your eye on which is unavailable, contact our team and we'll see how we can work to get this stocked.

I have a question that is not listed here. How can I contact customer service?

We're here to help! You can reach our customer service team by clicking on the 'Contact Us' link on our website. Our team is ready to assist you with any questions or concerns you may have.